Refund policy

 

While we love to think every rug we ship out is the perfect one for every customer, we know these things don't always work out. If it turns out that your rug is less than what you expected, don't worry you can send it back!

Because rugs are an investment in your home's aesthetic, we want you to feel completely confident in your purchase.

Return Window

Natalia Rugs offer returns and exchanges on unused items for the first 30 days with a 10% restock fee. To start the returns process, please reach out to us 24 hours a day, 7 days a week Contact Us. Refunds are processed within 10 business days after we receive your return package.

Return Conditions

To be eligible for a return:

• The rug must be unused, unaltered, clean, and in the exact same condition that you received it.

• It must be repacked securely in its original packaging (or equivalent protective plastic wrapping) to ensure it is not damaged on its return journey.

Easy Returns:

If your order was received within the last 30 days and is eligible for return, you can use Self-Service Returns to get your return label.

Refunds & Processing

Once your return is received and thoroughly inspected by our quality control team, we will send you an email notification.

• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7 to 10 business days.

• Original shipping fees are non-refundable.